Privacy Policy

Jet Innovative Media LLC ("SafeLogs," "we," "us," or "our") provides software and connected hardware solutions for operational documentation, monitoring, and recordkeeping in regulated and operational environments.

This Privacy Policy describes how we collect, use, disclose, and protect information when you access or use the SafeLogs platform, including our website, applications, hardware, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge and agree to this Privacy Policy.

1. SCOPE AND ROLE

SafeLogs operates as a service provider / data processor for business customers. Customer organizations control how the Services are used and what data is entered.

This Privacy Policy applies to information collected by SafeLogs and does not govern how Customers use data within their own organizations.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information provided by you or your organization, including:

• Account information (name, email address, phone number, role)
• Business information (organization name, location details, contact information)
• Operational and compliance records (logs, checklists, audit responses, training records)
• Uploaded content (photos, documents, forms, attachments)
• Communications with SafeLogs support
• Billing and subscription details (processed through third-party payment processors)

2.2 Automatically Collected Information

When you use the Services, we automatically collect limited technical information, including:

• Device and browser data
• IP address and general location data
• Usage logs, timestamps, and error reports
• Authentication and session metadata
• System diagnostics and performance metrics

2.3 IoT Sensor and Hardware Data

If you use SafeLogs-supported sensors or gateways, we collect device-generated data, including:

• Environmental readings (e.g., temperature)
• Battery status and signal strength
• Device identifiers and gateway metadata
• Timestamps and system health indicators

Sensor data is used solely to support monitoring, alerts, diagnostics, and system functionality.

2.4 Cookies and Analytics

We use limited cookies and analytics technologies, including:

• Essential cookies for authentication and session management
• Analytics cookies (Google Analytics, Vercel Analytics) for anonymized traffic and performance monitoring
• Functional cookies for affiliate tracking and A/B testing

We do not use advertising cookies, tracking pixels, cross-site profiling, or behavioral advertising technologies.

For detailed information about the cookies we use, how we use them, and how to manage your cookie preferences, please see our Cookie Policy.

3. HOW WE USE INFORMATION

We use collected information to:

• Provide, operate, and maintain the Services
• Generate records, reports, alerts, and system outputs
• Support hardware integrations and diagnostics
• Improve system performance and reliability
• Detect, prevent, and respond to security incidents or misuse
• Communicate service updates, notices, and support messages
• Comply with applicable legal obligations

SafeLogs does not sell Personal Data.

4. DISCLOSURE OF INFORMATION

4.1 Service Providers and Subprocessors

We may share information with vetted third-party providers that assist with:

• Cloud hosting and infrastructure
• Database and storage services
• Analytics and monitoring
• Email and communications
• Payment processing
• IoT and network integrations

These providers process data only on our instructions and are subject to confidentiality and security obligations.

4.2 Legal and Safety Disclosures

We may disclose information where required to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Protect the security, rights, or safety of SafeLogs, Customers, or others
• Investigate fraud, abuse, or misuse of the Services

4.3 Business Transfers

If SafeLogs undergoes a merger, acquisition, reorganization, or sale of assets, Customer Data may be transferred as part of the transaction, subject to this Privacy Policy.

5. DATA RETENTION

We retain Customer Data for the duration of an active subscription.

Upon termination:

• Customers may request a data export within thirty (30) days
• Data may be deleted after that period
• Certain data may be retained as required by law or for legitimate business purposes

SafeLogs does not guarantee indefinite data storage.

6. SECURITY MEASURES

SafeLogs implements reasonable administrative, technical, and organizational safeguards, including:

• Encryption in transit
• Role-based access controls
• Secure authentication mechanisms
• Logging and monitoring
• Regular code and dependency reviews
• Segregated production environments

No system is completely secure. Customers are responsible for maintaining secure devices, credentials, and networks.

7. DATA SUBJECT RIGHTS

Where applicable under laws such as GDPR, CCPA/CPRA, or similar regulations, individuals may have the right to:

• Access Personal Data
• Request correction or deletion
• Request data portability
• Object to or restrict processing

Requests may require verification of identity and authority.

A Data Processing Addendum (DPA) is available upon request for regulated entities.

8. INTERNATIONAL DATA TRANSFERS

SafeLogs may process and store data in the United States or other jurisdictions. Where required, appropriate safeguards are used to support lawful international data transfers.

9. CHILDREN'S INFORMATION

The Services are intended solely for business use and are not directed to individuals under sixteen (16) years of age. SafeLogs does not knowingly collect Personal Data from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by other reasonable means. Continued use of the Services constitutes acceptance of the updated policy.

11. CONTACT INFORMATION

Jet Innovative Media LLC

Email: support@safelogs.in