Terms of Service

This Agreement is a legally binding contract between Jet Innovative Media LLC, a Minnesota limited liability company ("SafeLogs," "we," "our," or "us"), and the entity or individual accessing or using the Services ("Customer," "you," or "your").

1. DEFINITIONS

• "Services" means the SafeLogs software platform, websites, mobile applications, dashboards, APIs, administrative consoles, integrations, and related services.
• "Customer Data" means all data, content, records, logs, checklist entries, sensor readings, images, files, messages, training records, audit documentation, and other information submitted to or generated through the Services by or on behalf of Customer.
• "Personal Data" means any information relating to an identified or identifiable individual as defined under applicable data protection laws.
• "Hardware" means any sensors, gateways, or IoT devices provided, sold, leased, supported, or integrated with the Services.
• "Authorized Users" means Customer's employees, contractors, or agents authorized to access the Services under Customer's account.
• "Order" means any signup flow, order form, subscription selection, or written agreement specifying the Services purchased.
• "Acceptable Use Policy" or "AUP" means SafeLogs' acceptable use rules, incorporated by reference.
• "Billing Policy" means SafeLogs' subscription, payment, renewal, and refund terms, incorporated by reference.
• "Hardware Terms" means SafeLogs' Hardware & Sensor Terms, incorporated by reference.

2. ELIGIBILITY AND ACCEPTANCE

By using the Services, you represent and warrant that:

1. You are at least eighteen (18) years old.
2. You have full authority to bind the business or organization you represent.
3. The Services are used solely for business purposes, not personal or consumer use.
4. You are solely responsible for complying with all applicable laws, regulations, inspections, and operational requirements related to food safety, hospitality operations, labor, health departments, and recordkeeping.

3. LICENSE AND PERMITTED USE

Subject to this Agreement and payment of applicable fees, SafeLogs grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services for Customer's internal business operations.

Customer shall not, directly or indirectly:

• Copy, modify, reverse engineer, decompile, or derive source code from the Services.
• Resell, sublicense, lease, or provide access to unauthorized third parties.
• Use the Services to build or benchmark a competing product.
• Scrape, crawl, or use automated systems to access the Services.
• Interfere with or compromise system security or integrity.

4. CUSTOMER RESPONSIBILITIES

Customer is solely responsible for:

• The accuracy, completeness, and legality of all Customer Data.
• Ensuring Authorized Users are properly trained and supervised.
• Maintaining secure passwords, devices, and network access.
• Interpreting regulatory requirements and ensuring compliance.
• Determining appropriate data retention and inspection practices.

SafeLogs does not provide legal, regulatory, or compliance advice and does not guarantee compliance outcomes.

5. ACCEPTABLE USE POLICY

Customer agrees to comply with the Acceptable Use Policy, which is incorporated into this Agreement by reference. Violations may result in suspension or termination of Services.

6. HARDWARE AND SENSOR DISCLAIMER

If Customer purchases or uses Hardware, the Hardware Terms are incorporated by reference and apply in addition to this Agreement.

If Customer purchases or uses Hardware:

1. Hardware is a monitoring and documentation tool only.
2. SafeLogs does not guarantee accuracy, timeliness, or completeness of sensor data.
3. Hardware performance depends on environmental conditions, installation, power, batteries, connectivity, and third-party networks.
4. SafeLogs is not responsible for:
   • Food spoilage or loss
   • False positives or false negatives
   • Improper installation or placement
   • Electrical, network, or environmental failures
5. Hardware does not prevent loss events and does not replace manual verification or required checks.

Any warranties, if offered, are governed by separate written terms.

7. SUBSCRIPTIONS, BILLING, AND PAYMENTS

Services are provided on a subscription basis as defined in the applicable Order and Billing Policy.

• Subscriptions renew automatically unless canceled before renewal.
• All fees are non-refundable unless expressly stated otherwise.
• Customer is responsible for all applicable taxes.
• SafeLogs may suspend Services for non-payment.
• Pricing changes apply prospectively with notice.

8. CUSTOMER DATA AND OWNERSHIP

Customer retains ownership of Customer Data.

Customer grants SafeLogs a worldwide, royalty-free license to host, process, store, transmit, analyze, and display Customer Data solely to provide and improve the Services.

SafeLogs may use aggregated and anonymized data for analytics, benchmarking, and product improvement.

9. PRIVACY AND DATA PROTECTION

SafeLogs processes Personal Data in accordance with its Privacy Policy and applicable data protection laws.

Customers subject to GDPR, CCPA/CPRA, or similar laws may request a Data Processing Addendum ("DPA").

SafeLogs does not sell Personal Data.

10. SECURITY

SafeLogs maintains reasonable administrative, technical, and physical safeguards.

Customer is responsible for securing its own networks, devices, and credentials and must promptly notify SafeLogs of suspected unauthorized access.

11. AVAILABILITY AND SERVICE INTERRUPTIONS

SafeLogs does not guarantee uninterrupted availability.

Service interruptions may result from maintenance, third-party outages, force majeure events, or connectivity failures.

12. DISCLAIMERS

THE SERVICES AND HARDWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE."

SAFELOGS DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF:

• COMPLIANCE
• ACCURACY
• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• SAFELOGS' TOTAL LIABILITY IS LIMITED TO THE FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
• SAFELOGS IS NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
• SAFELOGS IS NOT LIABLE FOR THIRD-PARTY SERVICES, AFFILIATE ACTIONS, REGULATORY ENFORCEMENT, OR CUSTOMER OPERATIONAL DECISIONS.

14. INDEMNIFICATION

Customer agrees to indemnify, defend, and hold harmless SafeLogs from any claims, damages, fines, penalties, losses, or expenses arising from:

• Customer's use of the Services
• Customer Data
• Regulatory or inspection outcomes
• Customer's violation of law or this Agreement

15. TERMINATION

Customer may cancel at any time. No refunds.

SafeLogs may suspend or terminate Services immediately for non-payment, misuse, security risk, or legal violations.

Upon termination, Customer may request a data export within thirty (30) days. After that, SafeLogs may delete Customer Data.

16. CONFIDENTIALITY

Each party agrees to protect the other's non-public confidential information and use it solely for purposes of this Agreement.

17. FORCE MAJEURE

SafeLogs is not liable for failures caused by events beyond reasonable control, including natural disasters, labor disputes, power failures, or internet outages.

18. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement is governed by Minnesota law.

All disputes shall be resolved by binding arbitration in Minnesota under the rules of the American Arbitration Association. Each party waives jury trial and class action participation.

19. CHANGES TO TERMS

SafeLogs may update this Agreement. Continued use after notice constitutes acceptance.

20. CONTACT INFORMATION

Jet Innovative Media LLC

Email: support@safelogs.in

21. ENTIRE AGREEMENT

This Agreement, together with incorporated policies and any DPA, constitutes the entire agreement between the parties.