Terms of Service

1. Definitions

• "Services" means the SafeLogs software platform, websites, mobile applications, dashboards, APIs, administrative consoles, integrations, and related services.
• "Customer Data" means all data, content, records, logs, checklist entries, sensor readings, images, files, messages, training records, audit documentation, and other information submitted to or generated through the Services by or on behalf of Customer.
• "Personal Data" means any information relating to an identified or identifiable individual as defined under applicable data protection laws.
• "Hardware" means any sensors, gateways, or IoT devices provided, sold, leased, supported, or integrated with the Services.
• "Authorized Users" means Customer's employees, contractors, or agents authorized to access the Services under Customer's account.
• "Order" means any signup flow, order form, subscription selection, or written agreement specifying the Services purchased.
• "Acceptable Use Policy" or "AUP" means SafeLogs' acceptable use rules, incorporated by reference.

2. Eligibility and Acceptance

By using the Services, you represent and warrant that:

• You are at least eighteen (18) years old.
• You have full authority to bind the business or organization you represent.
• The Services are used solely for business purposes, not personal or consumer use.
• You are solely responsible for complying with all applicable laws, regulations, inspections, and operational requirements related to food safety, hospitality operations, labor, health departments, and recordkeeping.

3. License and Permitted Use

Subject to this Agreement and payment of applicable fees, SafeLogs grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services for Customer's internal business operations during the applicable subscription term.

Customer shall not, directly or indirectly:

• Copy, modify, reverse engineer, decompile, or derive source code from the Services.
• Resell, sublicense, lease, or provide access to unauthorized third parties.
• Use the Services to build or benchmark a competing product.
• Scrape, crawl, or use automated systems to access the Services.
• Interfere with or compromise system security or integrity.

4. Customer Responsibilities

Customer is solely responsible for:

• The accuracy, completeness, and legality of all Customer Data.
• Ensuring Authorized Users are properly trained and supervised.
• Maintaining secure passwords, devices, and network access.
• Interpreting regulatory requirements and ensuring compliance.
• Determining appropriate data retention and inspection practices.

SafeLogs does not provide legal, regulatory, or compliance advice and does not guarantee compliance outcomes.

5. Acceptable Use Policy

Customer agrees to comply with the Acceptable Use Policy, which is incorporated into this Agreement by reference. Violations may result in suspension or termination of Services.

6. Hardware and Sensor Disclaimer

If Customer purchases or uses Hardware:

• Hardware is a monitoring and documentation tool only.
• SafeLogs does not guarantee accuracy, timeliness, or completeness of sensor data.
• Hardware performance depends on environmental conditions, installation, power, batteries, connectivity, and third-party networks.
• SafeLogs is not responsible for:
  • Food spoilage or loss
  • False positives or false negatives
  • Improper installation or placement
  • Electrical, network, or environmental failures
• Hardware does not prevent loss events and does not replace manual verification or required checks.

Any warranties, if offered, are governed by the separate Hardware Limited Warranty.

7. Subscriptions, Billing, and Payments

Services are provided on a subscription basis as defined in the applicable Order.

• Subscriptions renew automatically unless canceled at least thirty (30) days before the renewal date.
• All fees are non-refundable unless expressly stated otherwise.
• Customer is responsible for all applicable taxes.
• SafeLogs may suspend Services for non-payment after providing five (5) business days' written notice.
• Pricing changes apply prospectively with at least thirty (30) days' notice.

8. Customer Data and Ownership

Customer retains ownership of Customer Data.

Customer grants SafeLogs a worldwide, royalty-free license to host, process, store, transmit, analyze, and display Customer Data solely to provide and improve the Services.

SafeLogs may use aggregated and anonymized data for analytics, benchmarking, and product improvement, provided such data cannot reasonably be used to identify Customer or any individual.

9. Privacy and Data Protection

SafeLogs processes Personal Data in accordance with its Privacy Policy and applicable data protection laws.

Customers subject to GDPR, CCPA/CPRA, or similar laws may request a Data Processing Addendum ("DPA").

SafeLogs does not sell Personal Data.

10. Security

SafeLogs maintains reasonable administrative, technical, and physical safeguards designed to protect Customer Data.

Customer is responsible for securing its own networks, devices, and credentials and must promptly notify SafeLogs of suspected unauthorized access.

11. Availability and Service Interruptions

SafeLogs targets commercially reasonable availability but does not guarantee uninterrupted service.

Service interruptions may result from maintenance, third-party outages, force majeure events, or connectivity failures.

SafeLogs will use reasonable efforts to provide advance notice of planned maintenance.

12. Disclaimers

THE SERVICES AND HARDWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE."

SAFELOGS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF:

• COMPLIANCE
• ACCURACY
• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• SAFELOGS' TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES ACTUALLY PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
• IN NO EVENT SHALL SAFELOGS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.
• SAFELOGS SHALL NOT BE LIABLE FOR THIRD-PARTY SERVICES, PARTNER ACTIONS, REGULATORY ENFORCEMENT, OR CUSTOMER OPERATIONAL DECISIONS.

14. Indemnification

Customer agrees to indemnify, defend, and hold harmless SafeLogs and its officers, directors, members, employees, and agents from any claims, damages, fines, penalties, losses, or expenses (including reasonable attorneys' fees) arising from:

• Customer's use of the Services
• Customer Data
• Regulatory or inspection outcomes
• Customer's violation of law or this Agreement

15. Termination

Customer may cancel at any time by providing written notice. Cancellation takes effect at the end of the current billing period. No refunds for the remaining subscription period.

SafeLogs may suspend or terminate Services immediately for non-payment, misuse, security risk, or legal violations.

Upon termination, Customer may request a data export within thirty (30) days. After that period, SafeLogs may delete Customer Data.

Sections 8, 12, 13, 14, 16, and 18 survive termination of this Agreement.

16. Confidentiality

Each party agrees to protect the other's non-public confidential information using at least the same degree of care it uses to protect its own confidential information (but not less than reasonable care) and to use it solely for purposes of this Agreement. This obligation survives termination for three (3) years.

17. Force Majeure

Neither party shall be liable for failures or delays caused by events beyond reasonable control, including natural disasters, pandemics, labor disputes, power failures, internet outages, acts of government, or cyber attacks, provided the affected party uses reasonable efforts to mitigate the impact and promptly notifies the other party.

18. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Minnesota, without regard to conflict of laws principles.

All disputes shall be resolved by binding arbitration in Minnesota under the Commercial Arbitration Rules of the American Arbitration Association. Each party waives jury trial and class action participation.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

19. Changes to Terms

SafeLogs may update this Agreement with at least thirty (30) days' notice. Material changes will be communicated via email to the account administrator or through the Services. Continued use after the notice period constitutes acceptance. If Customer does not agree to the updated terms, Customer may terminate the Agreement.

20. Assignment

Customer may not assign this Agreement without SafeLogs' prior written consent. SafeLogs may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.

21. Severability

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

22. Waiver

No failure or delay by either party in exercising any right under this Agreement shall operate as a waiver of such right.

23. Contact Information

Jet Innovative Media LLC d/b/a SafeLogs
Email: support@safelogs.in
Website: safelogs.in

24. Entire Agreement

This Agreement, together with all incorporated policies, Order Forms, and any DPA, constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings.